Scope
Confirm volumes, channels, working hours, systems and escalation rules.
Business process outsourcing · Malaysia & Asia Pacific
Outsource the workload.Keep control.
Strait BPO supports customer service, sales outreach, surveys, IT helpdesk and HR administration for companies operating across Asia Pacific.
03working languages
06core services
MYdelivery base
Service lineMY / APAC
STRAIT BPO / OPERATIONS
01Customer Service↗
02Lead Generation↗
03Customer Surveys↗
04Telemarketing↗
05IT Outsourcing↗
06HR Outsourcing↗
EnglishBahasa Malaysia繁體中文
Services
The team behind your day-to-day operations.
Use one service or combine several into a dedicated support team that works with your process and systems.
01
Customer Service
Consistent, multilingual support across voice and digital channels.
02
Lead Generation
Structured prospect research, qualification and appointment support.
03
Customer Surveys
Multilingual feedback collection and structured insight delivery.
04
Telemarketing
Human, well-governed outreach that supports acquisition and retention.
05
IT Outsourcing
Responsive support for users, systems and everyday technology operations.
06
HR Outsourcing
People-operations support for recruitment and recurring administration.
How we work
A clear handover from your team to ours.
We agree the scope, prepare the team, go live in stages and review performance with you.
Prepare
Document the workflow, train the assigned team and agree the reporting format.
Go live
Start with a controlled workload and keep your team close during the handover.
Review
Track service results, fix recurring issues and adjust capacity when required.
Working with Strait BPO
Built to fit the way your business actually runs.
One accountable team
You know who owns the work, how issues are escalated and when results are reviewed.
Languages customers use
English, Bahasa Malaysia and Traditional Chinese support for regional operations.
Straightforward reporting
Service volumes, outcomes and recurring issues presented in a format your team can use.
Coverage
Based in Malaysia. Ready for Asia Pacific.
Support regional customers and internal teams in English, Bahasa Malaysia and Traditional Chinese from one operating partner.
EnglishBahasa Malaysia繁體中文
STRAIT BPO
Tell us what you need help with.
Share the process, workload and service hours. We will come back with a sensible starting point.